Psychological Safety as a Performance Multiplier
At a creative agency, public critique was replaced with paired ‘jam sessions’. Designers brought rough drafts, engineers brought constraints, and critiques targeted artifacts, not people. Throughput rose, and attrition among juniors plunged over six months.
Psychological Safety as a Performance Multiplier
Following a midnight outage, a startup’s CEO opened with, “We failed as a system.” They mapped contributing factors, assigned ownerless fixes, and created checklists. Incidents decreased, and on-call anxiety softened into collaborative vigilance.