Turning Conflict into Creative Advantage
Agree on how to disagree: challenge ideas, not people; cite data; rotate devil’s advocate; and time-box decisions. Clear norms convert tension into constructive energy that strengthens outcomes.
Turning Conflict into Creative Advantage
When conflict heats up, pause for mutual summaries: each person restates the other’s view until acknowledged. Curiosity reduces defensiveness, revealing shared goals faster than adjudicating winners and losers.